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Store Policy

1.REFUND POLICY

▪ WE WILL REFUND OR EXCHANGE ITEMS WHEN ITS

  1. DAMAGED OF PACKAGE OR PRODUCT ITSELF,

  2. WHEN ITS DISCORDANT WITH CUSTOMERS ORIGINAL ORDER

 

▪ PROCEDURE FOR REFUND

  1. SHOW US THE EVIDENCE OF DAMAGED ITEM WITH ITS RECEIPT THROUGH STORE CELPHONE OR MESSANGER

  2. RETURN DAMAGED ITEM WITH RECEIPT WITHIN 7 WORKING DAYS – SHIPPING CHARGE WILL BE ON SHINEKMART

  3. REFUND TO CUSTOMER TO BANK ACCOUNT OR EXCHANGE ITEM

 

WITH ANY OTHER REASONS, ITEMS PURCHASED FROM SHINEKMART.COM ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR RETURN.

 2.DELIVERY RULES

▪ FREE DELIVERY

 

      AREA 1: MINIMUM ORDER PHP 1,500 PURCHASE

                     : DELIVERY CHARGE(UNDER MIN) PHP 150

      AREA 2: MINIMUM ORDER PHP 3,000 PURCHASE

                     : DELIVERY CHARGE(UNDER MIN) PHP 250

      PROVINCE 1: MINIMUM ORDER PHP 5,000 PURCHASE

                               : DELIVERY CHARGE(UNDER MIN) PHP 500

      PROVINCE 2: MINIMUM ORDER PHP 10,000 PURCHASE

                               : DELIVERY CHARGE(UNDER MIN) PHP 1,000

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3.PERSONAL INFORMATION

▪ STORE WILL ASK BASIC INFORMATION FOR BETTER SERVICE ONLY WHEN CUSTOMER AGREES WITH IT.

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  1. NAME OR NICK NAME OF CUSTOMER

  2. BANK ACCOUNT(WHEN IT’S NEEDED FOR REFUND)

  3. CELPHONE NUMBER AND ADDRESS FOR DELIVERY

  4. USER NAME AND E-MAIL ADDRESS FOR SIGNING UP OUR SITE

 

PERSONAL INFORMATION WILL NOT BE USED IN ANY OTHER PURPOSE BUT FOR PURCHASING AND REFUNDING

Payment Methods

- G-cash
- PAYPAL

- BANK TRANSFER (BPI)

- Cash on delivery (Area 1 Only)

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