Shipping & Returns

Shipping Policy

We deliver to customers 2 days a week. Delivery will be made within 2 working days 

 upon payment for the orders and delivery time is from 9am to 6pm.

  Orders above p1500 will be entitled to free delivery, otherwise, a flat fee of p100 will be charged for orders below p1500

   In cases where there are changes to the delivery address/ contact details, customers

  are to call 73587360 at least 48 hours prior to delivery on a working day.

   Should delay of delivery date be required, the order will be subjected to a surcharge

  of p100.

 

   No amendment to an order is allowed once order is processed. To add items, kindly 

  create a 2nd order 48 hours prior to delivery and inform us via call at 73587360

Return & Exchange Policy

  Should there be any discrepancies in the products received, kindly send us an email at

 shinekmart@gmail.com or contact us at 73587360 All issues must be reported within 2 

 working days of receiving the product.

  Discrepancies will be dealt accordingly:

 -If any product proves to have been delivered in a defective order, exchange of

  products/ refund will be offset

 -If additional/wrong products are delivered, Shine Korea reserves the right to collect the

  product(s) from customer

 

 -If items are wrongly delivered by mistake, Shine Korea reserves the right to refund

  difference or supply the correct item

 

 -If item is damaged, Shine Korea reserves the right to request for photo evidence.